Cisco Security (Platform Redesign)
A UX vision for twelve security products that had never been asked to speak the same language.
The Brief
Cisco's Security Business Group had a portfolio problem. Over the years, through acquisitions and siloed internal product initiatives, their “portfolio” had become a collection of 12 disparate tools that didn’t work together. Duo for multi-factor authentication. Umbrella for DNS-layer protection. Secure Endpoint for malware detection. SecureX for threat response and orchestration. Etc etc etc. Each product served a different use case in the fragmented security ecosystem, and at least on paper, they all rolled together into a product suite that addressed an organization’s primary security needs through a single vendor.
But in reality, each one was a completely separate world. Different UIs. Different navigation models. Different mental models for what a "user" or a "device" or a "network" even was. An IT admin securing a mid-sized organization wasn't managing a security posture — they were context-switching between a dozen tabs, re-defining the same entities from scratch in each one, and creating their own duct taped workflows, even between tools made by the same company.
DesignMap was brought in to design a UX vision for what it would look like if these products were one platform.